Map of Days
Map of Days Support
Help with sign-in, sync, imports, location recording, purchases, safety, and account rights.
Effective / last updated: 2026-10-07
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Contact us
Email vincentno1@gmail.com. Include your platform (Web, iOS, or Android), app version, what you expected, what happened, and the approximate time. Never send a password, one-time code, access token, full location export, or payment-card number.
Quick checks
- Sign-in: confirm you are using the same provider and email on every device; browser privacy tools may block OAuth popups or storage.
- Sync: keep the app or web page open, use a stable connection, and wait for the sync indicator to finish. Large fog histories may take time on first hydration.
- Location recording: verify system location permission, background permission where offered, and battery/background restrictions. The app must never be used as a safety tracker.
- Imports: keep the original export, import the complete backup rather than a partial database, and do not close the app while processing is still active.
- Purchases: use Restore Purchases first. Billing, refunds, and cancellation are managed through the Apple App Store or Google Play account used to buy.
Privacy, safety, and account requests
Use Settings to export or delete your account. Use the public Account Deletion page for exact steps. For a privacy or safety request that cannot be completed in the product, contact us from the email address associated with the account and provide only the minimum information needed to locate the issue.
Beta response expectations
Map of Days is currently a small-team beta. We review account deletion, security, safety, and purchase-integrity issues first. We do not promise a fixed response time yet, but accepted server-side account deletion continues even if support email is delayed.